App Maintenance

Maintaining your App

The first three questions many of our clients ask us are:

1. How much does it cost to develop an app?
2. How do I patent my idea? and
3. How much will it cost to maintain my app?

You can follow the links to see how we try to answer the first two where the news is a fairly mixed bag. But when clients ask the final question they are normally thinking there's a cost to keep the app working. Here we have better news. A well-built app, especially on native or mature hybrid platforms (such as Flutter), shouldn't require much ongoing maintenance work. This should be limited to minor bug fixes that only become apparent through large public user testing and when new versions of iOS and Android are released. Although even then the app typically continues to work seamlessly if it has been built properly. More common are updates required when Apple and Google change policies rather than technologies. We offer a range of services to maintain and improve clients' apps including:

• Monthly or annual retainers where we allocate a fixed amount of hours per month to maintain and improve their apps. Every month we agree how these hours will be allocated to a prioritised list for maintenance or enhancements.
• We can also quote for enhancements on a project-by-project basis.
• For some clients we also provide second-line customer support based on agreed Service Level Agreements (SLAs).