People sign up, then stall.
Sign-up feels longer than it should, and some people give up before they reach the good part.
Find out what's holding your app back. Then fix it.
A senior designer uses your app the way your users do, screen by screen, on desktop and mobile.
You get a prioritised list of what to fix, redesigned key screens, and an hour estimate against every change. Fixed price, in one to two weeks.
- 120+
- Apps designed and delivered
- 10+ yrs10+ years
- Shipping production software
- 1–2 weeks
- From kick-off to handover call
Most apps don't need a rebuild. They need a fresh eye.
Almost every audit we run starts from one of these.
Users hesitate at the important moment.
They're asked for something personal and nothing on the screen tells them it's safe.
Every screen looks slightly different.
Buttons, colours and headers have drifted as features were added.
The team can't agree what to fix first.
There's a long list of opinions and no order to them.
A real person, a real test account, every screen.
Not a script, and not a dashboard. We create a test account and go through sign-up, setup and the everyday tasks your users actually do, on desktop and mobile. We check every screen against our own checklist of the patterns that most often hurt trust, sign-up and everyday use. We start with what already works, so the fixes build on your strengths.
What we look for
- Dead ends, and "coming soon" features that look broken
- Hidden paths, such as a login that only appears at the end of onboarding
- Back buttons that take people to the wrong place
- Content cut off by the notch or the phone's navigation bar
- Tap targets that are too small, and text that's too faint to read
- Slow moments with no feedback, so the app looks frozen
- Sign-up friction: missing "check your email" messages, repeated steps, codes that never arrive
- Trust moments with no reassurance, such as uploading personal documents
- Labels and numbers that read like an error when nothing is wrong
- Inconsistent buttons, colours and headers from screen to screen
- Clutter and empty content that make things hard to find
- Heavy images that slow the app down
A written audit you can act on, and hand to anyone.
The document is yours. Take it to your board, your investors or your development team.
01
Executive summary.
One page with the findings that matter most, written for non-technical readers.
02
What already works.
The strengths we'll build on, so nothing good gets lost in the fixes.
03
User-journey map.
Each step from first visit to everyday use, with what people want to know and what gets in the way.
04
Prioritised findings.
Every finding tagged High, Medium or Low, with "what we saw" and "why it matters". High means it affects trust or sign-up. Medium makes the app clearer and easier to use. Low is polish and consistency.
05
Redesigned key screens.
Before-and-after designs in Figma for the screens that matter most.
06
Costed fix list.
Every change with an hour estimate, so you can decide what to do now and what can wait.
Four steps, one to two weeks.
01
Kick-off call.
We agree the journeys and screens in scope, and you give us access to a test account or staging version (a private test copy of your app).
02
Walk the product.
We use your app like a real user, on desktop and mobile, against our checklist.
03
Prioritise and redesign.
We rank every finding, estimate the hours, and redesign the key screens in Figma.
04
Handover call.
We walk you through the findings and agree what to fix first. Then you decide what happens next.
What an audit looks like in practice
For a consumer app preparing to launch, we reviewed every screen on desktop and mobile with a real test account. The audit opened with what already worked. It mapped the journey from first visit to everyday use, set out 10 prioritised findings, and included redesigns of the three screens that mattered most for trust and sign-up. Every fix came with an hour estimate. It ran alongside a code and security review, so the client got one plan for both.
Client details are kept confidential. Pages shown are from our audit template, with dummy text.
How it looks, and how it's built, in one review
Pair the UX audit with our Code Audit & Migration. A senior developer reviews the code while a senior designer reviews the product, and you get one report with one prioritised plan.
Explore Code Audit & MigrationUX Audit and Design FAQs
Usually one to two weeks from kick-off to the handover call. We will confirm the timing when we agree on the scope.
Access to a test account or a staging version of your app, which is a private test copy. On the kick-off call we'll agree which journeys and screens are in scope.
No. We use your app the way your users do, on desktop and mobile. If you want the code reviewed too, pair this with our Code Audit & Migration. A senior developer reads your codebase, tells you what's actually there, and gives you a costed plan to fix it or move it to a new setup.
Every finding is tagged High, Medium or Low. High means it affects trust or sign-up. Medium makes the app clearer and easier to use. Low is polish and consistency.
We go through the findings with you on a handover call and agree what to fix first. You keep the written audit, suggested design mockups for the key screens and the costed fix list. Then you decide what happens next.
Yes, if you want us to. Every fix comes with an hour estimate, so you can choose what to do now and what can wait. Your own team can also use the audit and mockups as a guide.
No. A UX audit reviews the app you already have and tells you what to fix first. Design & Prototype is for designing new screens or products.
Ready to see your app the way your users do?
We scope it with you on a call first, then quote a fixed price. Book a short call and we'll agree the scope, the timeline and a fixed price.